Most of Richmond's visitors
have never heard of you. Yet.
Richmond serves two audiences at once: residents who know the area and visitors discovering it. We build websites that capture both — and rank for the searches each one makes.
Helping Richmond businesses
get found by both audiences
Richmond upon Thames is one of South West London's most distinctive commercial areas — a premium shopping destination with a high proportion of independent retailers, from antiques to bespoke jewellery, alongside a thriving riverside and night-time economy. Richmond Park and the Green pull in visitors all year.
That visitor economy is the defining feature. A large share of the people who could become your customers are not local. They do not know your name, your street or your reputation. They find you the way any stranger finds anything: by searching on a phone, within a few hundred metres of your door.
The borough also attracts serious employers — eBay and Not On The High Street among them — drawn by the transport links and the quality of life. So Richmond businesses are selling to a demanding mix of affluent residents, commuting professionals and short-stay visitors, each searching differently.
Selling to people
who have never heard of you
Richmond's visitor economy creates an opportunity most local businesses never properly exploit.
A constant stream of first-time customers
Richmond Park, the Green and the riverside bring people into the area who have no prior relationship with any business here. For them, the Google local pack is the entire shortlist. If you are not in it, you do not exist — regardless of how good your reputation is among residents.
A high proportion of independents
Richmond has an unusually strong independent retail scene, which gives the town its boutique character and makes it genuinely competitive. When every neighbour is distinctive, being findable at the right moment is what separates a busy week from a quiet one.
A real night-time economy
The riverside and town centre support a substantial evening leisure trade. Evening searches are urgent and mobile — people deciding where to eat or drink in the next thirty minutes. Accurate opening hours and a fast mobile site convert that traffic; anything else loses it.
The practical takeaway for a Richmond business: your Google Business Profile is doing more work than your website in many cases, because it is what visitors see first. Get both right — a complete, accurate profile feeding into a fast site that answers the obvious questions — and you capture an audience that word of mouth will never reach.
Everything your Richmond business
needs to compete online
Website Design & Build
A fully custom site built for your Richmond business, designed to convert visitors who have never heard of you into customers who walk through the door.
- 100% custom design — no templates
- Mobile-first, built for on-the-spot decisions
- Booking and enquiry forms that convert
- Full training included at handover
Local SEO & Google Business
Get into the local pack, where Richmond's visitor traffic actually makes its decisions. Full Google Business Profile setup and local SEO groundwork.
- Google Business Profile setup & optimisation
- Local SEO targeting Richmond & the borough
- Google Maps and local pack visibility
- Monthly performance reporting
Hosting & Ongoing Support
Hosting, domains, security, updates and maintenance handled entirely by us, so the technical side never distracts you from trading.
- Managed hosting & domain setup
- Free SSL & fast UK-based servers
- Regular updates & maintenance
- Priority support whenever you need it
Common questions
from Richmond businesses
Something else on your mind? We love a straight-talking conversation — no obligation.
Ask us anything →Regulars are the foundation, but Richmond's parks, Green and riverside deliver a steady stream of people who could become regulars and currently cannot find you. Capturing even a fraction of that discovery traffic is usually the cheapest growth available to a Richmond business.
They do different jobs, and in Richmond the profile often comes first — it is what appears in Maps and the local pack when a visitor searches nearby. But the profile sends people to your site to decide, so a strong profile pointing at a weak site wastes the traffic. You want both working together.
Every project is different, but we always provide a clear, fixed quote before any work begins — no hidden costs, no surprises. Get in touch for a free, no-obligation quote.
Yes — we work across Richmond upon Thames and the surrounding areas including Kingston, Surbiton, Hampton Court, Putney and Wimbledon, as well as the wider Surrey and South West London area. We also work remotely with businesses anywhere in the UK.
We also provide web design services across: