Privacy Policy

1. Who we are

MartKam Digital ("we", "us", "our") is a web design and digital marketing business based in Surrey, United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, MartKam Digital is the data controller responsible for your personal data.

2. Data we collect

We may collect and process the following categories of personal data:

Information you give us directly

• Your name and business name
• Email address and phone number
• Your location or area
• Details of your enquiry or project requirements
• Any other information you include in messages to us

Information collected automatically

• Basic usage data if analytics tools are in use (e.g. pages visited, browser type, device type)
• IP address (collected by third-party services such as Formspree)
• Cookie data — see the Cookies section below

We do not collect sensitive personal data (such as health information, ethnicity, or financial account details) and we do not knowingly collect data from children under the age of 13.

3. How we use your data

We use the personal data we collect for the following purposes:

• To respond to your enquiry or consultation request
• To provide the web design, SEO or IT services you have requested
• To communicate with you about your project
• To send you a quote or proposal
• To improve our website and services
• To comply with our legal obligations

We will never sell your personal data to third parties, and we will not use it for unsolicited marketing without your explicit consent.

4. Lawful basis for processing

Under UK GDPR, we must have a valid lawful basis for processing your personal data. We rely on the following:

Legitimate interests

When you submit a contact form or enquiry, we process your data on the basis of our legitimate interest in responding to potential clients. We have assessed that this does not override your rights and freedoms.

Contract

When you engage our services, we process your data as necessary to fulfil our contractual obligations to you.

Legal obligation

In some circumstances we may need to process your data to comply with a legal obligation (e.g. retaining records for tax purposes).

Consent

Where we rely on consent (for example for any future marketing communications), you may withdraw it at any time by contacting us at contact@martkamdigital.com.

5. Who we share your data with

We may share your personal data with the following categories of third parties, only to the extent necessary:

Formspree

Our contact form is powered by Formspree (formspree.io), a US-based form submission service. When you submit a form, your data is processed by Formspree before being forwarded to us by email. Formspree is compliant with GDPR and processes data under Standard Contractual Clauses for international transfers. You can read their privacy policy at formspree.io/legal/privacy-policy.

Email service providers

We use email to communicate with clients. Emails are processed by our email provider and are subject to their own privacy policies.

Legal requirements

We may disclose your data if required to do so by law, or in response to a valid request from a public authority (e.g. HMRC, a court).

We do not share your data with advertisers, data brokers, or any third party for marketing purposes.

6. How long we keep your data

We retain personal data only for as long as is necessary for the purpose it was collected:

• Enquiry data (no engagement): Deleted within 12 months of last contact if no project begins
• Client project data: Retained for up to 6 years following project completion, in line with HMRC record-keeping requirements
• Email correspondence: Retained for up to 6 years for legal and business purposes

After the relevant retention period, we securely delete or anonymise your data.

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal data we hold about you
• Right to rectification — You can ask us to correct inaccurate or incomplete data
• Right to erasure — You can ask us to delete your personal data in certain circumstances
• Right to restrict processing — You can ask us to limit how we use your data
• Right to data portability — You can request your data in a structured, machine-readable format
• Right to object — You can object to processing based on legitimate interests
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@martkamdigital.com. We will respond within one calendar month of receiving your request, as required by law. There is no charge for making a request.

8. Cookies

Cookies are small text files placed on your device when you visit a website. Our website may use the following types:

Strictly necessary cookies

These are essential for the website to function and cannot be turned off. They do not store personally identifiable information.

Analytics cookies

If we use analytics tools (such as Google Analytics), these collect anonymous data about how visitors use our website — pages viewed, time on site, and similar. This data is aggregated and does not identify you personally.

Third-party cookies

Third-party services embedded in our site (such as Google Fonts or Formspree) may set their own cookies. We do not control these cookies — please refer to the relevant third party's privacy policy.

You can control and delete cookies through your browser settings. Please be aware that disabling cookies may affect the functionality of some parts of the website. For more information, visit aboutcookies.org.

9. Third-party links

Our website may contain links to third-party websites (for example, our clients' websites or social media platforms). These sites have their own privacy policies and we are not responsible for their content or how they handle your data. We encourage you to review the privacy policy of any site you visit via a link from our website.

10. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• Use of HTTPS encryption across our website
• Limiting access to personal data to those who need it
• Use of reputable, security-conscious third-party services
• Regular review of our data handling practices

While we take every precaution, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us immediately at contact@martkamdigital.com.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in the law or our practices. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal data, we will take reasonable steps to notify you directly (for example, by email if you are an existing client).

12. Contact us & complaints

If you have any questions about this privacy policy, or wish to exercise any of your rights, please contact us:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF